Quote:
Originally Posted by nickc
I had a Conde Hermanos AF25R that I had purchased from GSI that I wanted to trade back for a used Ramirez 1A, and I got that same line of garbage about how they already have a stock of AF25R's as if they don't also have a good number of Ramirez 1A's.
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If you wanted to trade it in within one year, you were entitled to 80% credit back on it, per our purchase policy. If it's been more than a year, adding a guitar to our inventory depends on many factors, and there's simply no guarantees. I doubt it was a "line of garbage", though. Feel free to contact me directly if you want to discuss this again. I don't recall this situation, but I'm happy to help.
Quote:
Originally Posted by nickc
I think GSI should have at least made some kind of offer to buy back the guitar, even if it represented a big loss to the customer. Even the merciless car dealer will do that much. Then it would be up to him to accept it reject it
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You don't know that this didn't happen. Also, as was already mentioned, I did offer to take it on trade, as well as consign it. The seller declined and insisted on an outright purchase for no less than their asking price. We had to say no.
Putting yourself in our shoes, let's say you were a retail store and someone decides they want to sell you back an item they purchased months or years before, but you have no need for it (perhaps you were already overstocked, with even more on purchase order, scheduled to arrive shortly), let alone budgeted for it with your accounting department, plus the seller refuses to budge on their asking price and/or time frame...would you feel you still somehow need to find a way to buy it? I'm guessing not, even if it's a fantastic item.
On that note, I should also point out that we're incredibly fussy about our inventory. Each week, we're probably offered at least a dozen guitars, of all kinds and for all reasons. We're not a pawn shop and can't just take them all simply because the sellers want us to, and it often has nothing to do with price.
The bottom line is, outside of our pretty generous trade-back policies, we're not obligated to acquire anything from anyone, whenever they want, for whatever price they want. I promise to help however I can at the time, but if there's nothing I can do, I'd hope they would understand. I would never expect Best Buy to trade / buy back my television a year later, at any price, because I decided it wasn't right for me. It's simply not in their policy.
We're a business, and we need to run it and manage our inventory as we see fit. So far, it's worked out very well. We've sold 102,000+ guitars to date, and have tens of thousands of happy customers all around the globe.
While I must agree this thread has become longer than I expected, I do appreciate all the kinds words that have been written. I try very hard to accommodate and please everyone I work with, and I'm glad that shows.
Regards,
Dave
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